How We Protect Your Information
Summary of alfobet's Data Protection Measures
Strong Encryption
All your data is protected with SSL 256-bit encryption. Bank-level security measures are in place.
No Sale of Data
Alfobet never sells your personal data to third parties. Your information is used solely to deliver services to you.
GDPR Compliance
International data protection laws are upheld. You retain full control over your personal data.
Identity Verification (KYC)
Only the necessary KYC information is collected and stored on secure servers.
Right to Erasure
You may request the deletion of your personal data at any time.
Instant Alerts
If any suspicious activity is detected on your account, an email or SMS alert will be sent immediately.
- Introduction
- What Information We Collect
- Purpose of Data Collection
- Data Sharing & Disclosure
- Data Retention & Security
- Cookie Policy
- Your Rights
- Minor Privacy Protection
- Third-Party Services
- Policy Changes
- Contact
privacy@alfobet.bet
Summary: alfobet collects your personal information solely to provide services, ensure security, and meet legal obligations. We never sell your data, and every step is taken only with your consent.
Introduction
Alfobet (https://alfobet.bet) outlines in this Privacy Policy how we collect, process, and protect the personal information of users on our platform. By registering with alfobet, you consent to this Privacy Policy.
We believe transparency is the foundation of trust. That is why every aspect of how we use your data is clearly outlined here — no hidden clauses. alfobet complies with international data protection laws and follows GDPR principles.
Applicability: This privacy policy applies to the alfobet website, mobile app (Android and iOS), and all associated services.
What Information We Collect
Alfobet collects the following types of information:
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Name, date of birth, NID number | During Registration & KYC |
| Contact Information | Phone number, email address | At Registration |
| Financial Information | Mobile banking number, transaction history | For Payments |
| Device Information | IP address, device model, OS version | When Visiting the Site |
| Gaming History | Betting records and win/loss history | When Placing a Bet |
| Cookies & Analytics | Page visits, session duration, click data | While Using the Site |
Alfobet only collects data that is strictly necessary. No irrelevant or excessive information is requested. Every piece of data collected has a clearly defined purpose.
Purpose of Data Collection
Reasons alfobet uses your information:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To process betting, gaming, and payment transactions.
- Identity Verification (KYC): To prevent fraud and verify age eligibility.
- Customer Support: To resolve your issues and answer your questions.
- Marketing (Subject to Consent): To send promotions and bonus information – only with your consent.
- Platform Improvement: Anonymous analytics to improve the user experience.
- Legal Obligation: To meet regulatory authority requirements.
- Anti-Money Laundering (AML): To detect suspicious financial activity.
Marketing Communications: alfobet will only send promotional emails or SMS with your consent. You may withdraw this permission at any time by clicking "Unsubscribe".
Data Sharing & Disclosure
Alfobet does not sell your personal information. However, limited data may be shared in the following specific circumstances:
- Payment Processor: To process transactions with payment providers such as bKash, Nagad, Rocket, and others.
- Game Provider: To facilitate gaming services with Evolution Gaming, Pragmatic Play, and others.
- KYC Verification Partner: Approved third parties for identity verification.
- Legal Authorities: When required by court order or legal obligation.
- Licensing Authority: Upon request by a regulatory authority.
All partners are bound by alfobet's strict data protection agreements and may only use the data for its designated purpose.
Data Transfers Outside Bangladesh: As some partners operate internationally, data may be transferred outside the country. In all such cases, internationally recognised protection standards are upheld.
Data Storage & Security Measures
Alfobet uses the following technologies and practices to protect your data:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Database Encryption: All stored sensitive data is kept in encrypted form.
- Firewall & DDoS Protection: State-of-the-art security at the server level.
- Two-Factor Authentication (2FA): Additional account security protection.
- Regular Security Audits: Regular Penetration Testing by third parties.
- Restricted Access: Only authorized staff can access data on a need-to-know basis.
Retention Period: Your data may be retained for as long as your account is active and for up to 5 years after closure to meet legal requirements, after which it will be permanently deleted.
Cookie Policy
The alfobet website and app use cookies and similar technologies. Cookies are small files stored in your browser that help enhance your experience.
| Cookie Type | Purpose | Type |
|---|---|---|
| Session Cookies | Maintaining login sessions | |
| Preference Cookies | Remembering language preferences and settings | |
| Analytics Cookies | Site Usage Analytics | |
| Marketing Cookies | To show relevant advertisements | |
| Security Cookies | Fraud & Bot Detection |
Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.
Your Rights
As an alfobet member, you have the following rights over your personal data:
Right to Access
You may request to view any information alfobet holds about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, provided there are no legal obligations requiring its retention.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Data Portability
You may request a downloadable copy of your data.
Right to Object
You can object to your data being used for marketing or profiling purposes.
Exercising Your Rights: To exercise any of the rights listed above, email us at privacy@alfobet.bet. We will respond within 30 business days.
Minor Privacy Protection
Alfobet strictly does not provide services to anyone under the age of 18. No data from minors is knowingly collected.
If we discover that an account has been created by someone under the age of 18, that account will be immediately closed and all associated data will be deleted.
To Parents: If you believe your minor child is using alfobet, contact us immediately at support@alfobet.bet. We will take prompt action.
Third-Party Services & Links
Alfobet's platform integrates certain third-party services, each governed by their own privacy policies, which alfobet does not control.
- Google Analytics: For site usage analysis (anonymised data).
- Payment Gateway: For payment processing.
- Game Provider: For gaming services.
- KYC Provider: For identity verification.
All third-party partners are bound by data protection agreements with alfobet. They may only access the information needed to provide their specific services.
Policy Changes
Alfobet reserves the right to update this Privacy Policy as needed. For any significant changes:
- A notification will be sent to your registered email address.
- A clear notice will be posted on the site.
- The effective date of any changes will be noted at the top of this page.
Continued use of alfobet after any changes have been made will be considered acceptance of the updated policy.
Contact & Complaints
For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection team:
- Email: privacy@alfobet.bet
- General Support: support@alfobet.bet
- Live Chat: Click the chat icon on the site (24/7)
- Response Time: Within 30 business days
Complaints: If you are not satisfied with how your complaint is handled, you have the right to lodge a complaint with the relevant data protection authority.
General FAQs
Sports & Tournament Questions
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